Business Services Coordinator – Ashland Location

  • Full Time
  • Ashland, KY
  • Workforce
  • Posted 1 month ago
  • Close Date: 04/19/2024
Job Description

The Business Services Coordinator serves as a resource to local businesses and establishes actionable workforce plans based on business needs within the TENCO region, comprised of Bath, Boyd, Bracken, Fleming, Greenup, Lewis, Mason, Montgomery, Robertson, and Rowan Counties. The Business Services Coordinator must maintain confidentiality.

General Duties and Responsibilities

1. Program Administration: Involves developing workforce business plans, facilitating job fairs, developing on-the-job training opportunities, coordinating and facilitating Rapid Response activities, and other customer services. This duty will consist of:

• Respond to individual business needs and oversee the development and implementation of business service plan(s);
• Assist in the development of sector/industry partnerships within the regional area;
• Assist in reviewing, analyzing, and preparing reports on demographics and labor market information affecting the local and regional area;
• Provide businesses with information on incentives, tax credits, bonding, and other workforce programs;
• Provide specialized job preparation programs for individuals with significant barriers to employment;
• Participate in and provide outreach to organizations representing business, such as chambers, alliances, and industrial authorities;
• Develop opportunities for on-the-job training, incumbent workers, customized training, work experiences, and transitional jobs;
• Implement processes to ensure performance expectations are met;
• Coordinate agency resources for individualized holistic packaging of services to the business customer;
• Plan and/or facilitate workshops for the business community and partner agencies;
• Arrange and organize events in coordination with the One-Stop Operator for the promotion of the Career Center services;
• Participate in the career center certification process;
• Develop, publicize, and facilitate hiring events in the local and regional areas;
• Participate in secondary school events to promote services and assist with career pathway development projects;
• Provide individualized and group workshops on job search and job preparation;
• Connects businesses with qualified job seekers; and
• Coordinate Rapid Response activities in response to business layoffs and/or closures.

2. Other Duties: Involves any other tasks and assistance needed to support the organization.

Physical Requirements

Sit for extended periods of time; stand and walk for extended periods of time; reach, stoop, crouch, and bend; ascend/descend ladders; fine motor skills; operate a vehicle; and ability to lift and carry 30 pounds.

Sensory Requirements

Sight; Hearing; Speaking

Working Conditions

Indoor office conditions; requires intermittent standing, sitting, or stooping; work requires consistent use of computer and phone systems as well as other general office equipment; and frequent interruptions.

Availability and Travel

Normal business hours; nights/weekends (special events/training/local meetings); and travel within region and state.

Tools, Equipment, and Vehicle Use

Standard office equipment (computers, printers, scanners, phones, etc.); and fleet/personal vehicle(s).

Knowledge, Skills, and Abilities


• Local businesses and industries;
• Employment and training laws, Civil Rights laws relating to employment, education and training, and the Americans with Disabilities Act; and
• Non-profit operations, organizations, functions, and challenges.


• Oral and written communication with diverse populations;
• Microsoft Office Suite (Word, PowerPoint, Excel);
• Attention to detail;
• Use of computers and other office equipment;
• Reasoning, problem-solving, and organization;
• Analytical skills;
• Establishing and sustaining interpersonal relationships; and
• Organizing and maintaining accurate files and records.


• Be present and punctual;
• Provide services in a professional manner and maintain constructive working relationships;
• Work in a fast-paced environment;
• Analyze data and formulate policies and procedures;
• Prioritize work and meet deadlines;
• Work under stressful situations with patience and tact;
• Flexible in scheduling;
• Teamwork;
• Maintain confidentiality;
• Project a good image and friendly personality when greeting callers/visitors; and
• Establish and maintain effective working relationships with co-workers, officials, and the public.

Salary Grade: 9

This position will remain open until filled.

Gateway Area Development District is an Equal Opportunity Employer M/F/D/V.

Minimum Qualifications

Education: Bachelor’s degree or higher in a human services or business-related field from an accredited college or university. Experience may be considered in lieu of a bachelor’s degree if experience is directly related to workforce services.

Certification and Trainings: Valid driver’s license required. Additional certifications may be required upon hiring. Employees may be expected to attend professional development trainings relating to specialties.

Experience: Entry Level Position. One (1) or more years of related work experience and/or related internship required; two (2) years of related experience and/or related internship preferred.

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