Communications & Operations Associate
The Communications & Operations Associate, under the direction of the Director of Operations, performs administrative and professional work communicating and coordinating information to the public on a broad range of agency programs, activities, and services. The main areas of responsibility will include providing communications and marketing support, administrative support, and senior center operational support.
General Duties and Responsibilities
1. Communications and Marketing Support: Involves increasing the agency’s visibility and creating press releases, presentations, and social media content. This duty will consist of:
Manage and maintain the agency’s presence on social media websites, including Facebook, Twitter, and LinkedIn;
Assist with the production of annual reports, newsletters, blogs, website, and intranet content;
Create press releases, compose and edit website and intranet content in collaboration with the Executive Director and Department Heads;
Assist with the creation of presentations for staff members to present at events;
Gather market research and intelligence about regional peers’ and member governments’ activities and best practices and share information with stakeholders, the community, and the media;
Maintain specialized databases and email lists;
Coordinate/facilitate photo/video opportunities;
Assist staff with outreach efforts, including program marketing; and
Assist staff in marketing efforts to implement the goals of the agency.
2. Senior Center Operational Support: Involves assisting the Senior Center Division with planning special projects and events, assisting with organizing and coordinating activities, operations, and programs, including covering sites as needed. This duty will consist of:
Assist with division oversight and programmatics;
Cover/operate senior center(s)/nutrition site(s) during absences;
Cover meal delivery routes as needed;
Assist with supervising and training volunteers; and
Assist with planning and conducting special projects and events.
3. Executive Administration: Involves assisting the Executive Director with Board of Directors’ Meetings and general business correspondence. This duty may consist of:
Assist with the planning, preparation, and facilitation of board and committee meetings and events;
Prepare and/or review and maintain Committee Meeting Minutes;
Assure historical records of all board and committee meetings are maintained, as well as biographical and service information about all board members, elected officials, and other key constituents;
Assist with planning the Board of Directors Annual Meeting and other special events;
Draft and/or proof communications, correspondence, and presentations for the Executive Director;
Create and maintain systems and procedures to ensure effective implementation of the Executive Director’s directives;
Develop and/or organize materials and coordinate logistics for meetings and arrange travel plans for the Executive Director, Board of Directors, and other staff when coordination is required; and
Prepare meeting notice public service announcements;
4. Public Relations: Involves facilitating and engaging in various levels of communications, maintaining contact with local government officials and administrative agencies, and participating in/speaking at community events. This duty will consist of:
Facilitate and engage in various levels of communication with other internal staff members, clients of the organization, members of the Board of Directors, advisory committees, and other public agencies;
Assist others with large meetings and major projects, and serve as occasional backup during absences;
Assist with receptionist duties as necessary;
Maintain regular contact with local government officials and administrative agencies;
Build networks and collaborate with other organizations to implement the organization’s planning and development strategies; and
Participate in community events and speak at local and regional meetings.
5. Other Duties: Involves any other tasks and technical assistance needed to support the organization and the needs of the Gateway counties and cities.
Sit for extended periods of time; stand and walk for extended periods of time; reach, stoop, crouch, bend, and work in cramped spaces; ascend/descend ladders; ability to lift and carry approximately 60 pounds; fine motor skills; operate a vehicle.
Sight; Hearing; Speaking
Indoor office conditions; outdoor conditions during various weather conditions and on various terrains; possible wildlife/animal encounters during outdoor activities.
Availability and Travel
Normal business hours; nights/weekends (special events/training/local meetings); regular travel within region and state; occasional travel outside of the state; and able to travel multiple days at a time.
Tools, Equipment, and Vehicle Use
Standard office equipment (computers, printers, scanners, phones, etc.); cellular/tablet device; personal vehicle/fleet vehicle(s)/large van(s).Minimum Qualifications
Education: Bachelor’s degree or higher in communications, marketing, business administration, public administration, or another related field from an accredited college or university.
Certification and Trainings: Valid Driver’s License required. Additional certifications may be required upon hiring. The employee will be expected to attend professional development trainings related to specialties.
Experience: Entry Level Position. One (1) year of related experience and/or related internship preferred.
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